The question I have, however, is did they fire the flight attendant in the video? You know, the one that lied about “federal law” and “federal regulations” regarding seating of children and/or “Federal Law” when it came to “following orders of a flight crew” (which is only applicable IN Flight (defined as terminal to terminal, and since the plane hadn’t left the terminal….))…Did they fire her? If not, then they approve of her antics, and are only apologizing to the passenger and covering his costs and such because there is video evidence.
Unless they have fired her, then I gotta believe that Delta thinks this is good behavior for flight attendants.
Until folks start getting fired for this shit, it won’t stop.
I’d not have been as calm and cool and collected.