How to do it right, customer service edition:

So about 12+ years ago I purchased a GPI
fuel transfer pump. I have several diesel vehicles and I needed a pump
to transfer stored diesel to the appropriate vehicles. I generally buy
diesel from the stations when the price is down (I might buy 150 gallons
at a time if the price drops far enough) and store it for when the
price jumps or when I just need to fuel the tractor or generator or

Now, this fuel pump has worked well for me
for several years. It replaced a hand powered pump because I just got too
lazy to pump 20 gallons or so of diesel by hand (do you know how many
strokes of a hand pump that is?) I’d bet that this pump has moved in
excess of 5 thousand gallons, both into and out of the fuel tanks.

earlier this year, the pump no longer moved fuel. The electric motor
would run but no movement of fuel. For a while,I was using a different
pump I had because I was too busy to take the broken pump down and open
it up to see what was wrong.

I got an exploded parts
breakdown off the website and took the time to observe the pump and
determine what parts I needed. When I called GPI to see where I could
buy the parts, the conversation went like this:

“Hi, I need to order a gear and key set for a 150S pump. “


“and a gasket kit for the gear plate.”


“And any other parts you think I need”

“Does the pump prime?”


“then I’ll send you a poppet valve kit too….I need your address”

“123 XXXYYY City state”

“Cool, I’ll get those out today”

“How much will that be?”

“I’ll send them to you”

“Yes, I got that, how much and do you take Visa?”

“I’ll send them to you”

“yes, and what are the charges?”

‘I am sending them to you at no charge. “

“Oh, Thank you”

expect that, and the pump is 12+ years old. I doubt that the parts cost
them that much to make, but still, this is well beyond what I expected
as customer service. Hell, I’d have at least expected to have to pay for

Oh, and BTW… these fuel pumps are MADE IN AMERICA.

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